This site use cookies to make some functions work and to enable to us to improve the site for our users over time.

To find out more, read our updated cookie policy.


OK

Privacy Policy For Website Users

The EU General Data Protection Regulation (GDPR) includes rules on giving privacy information to anyone using our online services. Further information about your rights under GDPR can be found at www.ico.org.uk

This site is provided and supported by Medicinechest Ltd for Plough Green Pharmacy.

You can contact our DPO by wiriting to Medicinechest Ltd, St. Mary's Court, The Broadway, Amersham, Buckinghamshire HP7 0UT

Where enabled, the online shopping function on this site is provided by HI Weldrick Ltd whose DPO you can contact in writing, c/o Data Protection Officer, Unit 3B White Rose Park, Ten Pound Walk, Doncaster, South Yorkshire DN4 5FB

  • Plough Green Pharmacy, Medicinechest Ltd and HI Weldrick Ltd take your privacy and data protection very seriously.
  • Registration on this site is only requested if either online shopping or online nhs repeat prescription ordering is enabled on the site and used by you.
  • Plough Green Pharmacy is your Data Controller. Our full privacy policy is available below
    Medicinechest Ltd is your Data Processor for the purposes of providing the services available on this site - nhs online repeat prescription ordering and online appointment booking, the registered user information database. 
  • Where enabled our online retail sales are processed and filled on our behalf by HI Weldrick Ltd
  • HI Weldrick Ltd is your Data Controller for the purposes of processing your online retail orders where shopping is available on website.
  • Medcinechest Ltd and HI Weldrick Ltd privacy policies are available here and here.
  • Your personal information is stored encrypted on servers in the UK and the EEA. Medicinechest Ltd may at times process or transfer your personal information outside the UK (and possibly to places outside the European Economic Area) to deliver site and app services, for example to process email and push notification updates. Medicinechest Ltd shall take reasonable steps to ensure that any transfer of your personal information to a country or territory outside the European Economic Area, whose laws may provide for a lesser standard of protection for your personal information than that provided under European law, shall have adequate protection (such as model contractual arrangements as approved by the EU).
  • We will otherwise never pass, sell or share your personally identifiable data to third parties except when legally required to do so or when you have specifically given us consent to do so.
    You may review, edit, or soft delete your information at any time. ( Plough Green Pharmacy and HI Weldrick Ltd are obliged to keep some data for certain periods of time for the purposes of patient safety, professional pharmacy regulations and NHS record keep and business processing and Medicinechest Ltd may also have to retain your data for those purposes only.)
  • If you use the online shopping facility you will receive email updates on your order.
  • If you use the online nhs repeat prescription facility on this site you will receive email updates on your prescription request and automated email reminders if you request them. If you use the MyPrescriptions mobile app for Android or IOS, in addition to email updates and reminders, you will receive push notification updates on your request and push notification re-order reminders.
  • Every effort has been made to make sure our databases are secure. Your information can only be accessed by Plough Green Pharmacy and trusted HI Weldrick Ltd and Medicinechest Ltd staff and IT contractors. Occasionally, information may be viewed by trusted third parties such as Doctors and IT personnel for the purpose of improving this site.
  • The site and app, our servers and third party service providers wherever they are based, have appropriate technical and organisational measures in place to protect against unauthorised or unlawful use of your personal information as well as the accidental loss, destruction or damage of your personal information whilst under our control.
  • However, no data transmission over the internet can ever be guaranteed to be 100% secure and whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
  • Your Community Pharmacist may use the information you supply to help in improving your wellbeing by informing your health decisions through advice, diagnostic testing and the management of chronic conditions. The information you supply here is important and will help Plough Green Pharmacy, HI Weldrick Ltd and Medicinechest Ltd understand your health needs better and improve the service given to you.With your permission only, Plough Green Pharmacy, Medicinechest Ltd and HI Weldrick Ltd may in future use this information to:
    • Update you with information on services relevant to you provided by Plough Green Pharmacy and the NHS.
    • Update you with relevant pharmacy and general health, diet and wellbeing retail offers
    • Update you with any public health alerts, drug recalls and changes in treatment advice and also information relevant to your condition(s)
  • Medicinechest Ltd and Plough Green Pharmacy may disclose depersonalised data (such as aggregated statistics) in order to describe sales, prescription demand, customers, traffic patterns and other site information to prospective partners, suppliers, medical researchers, sponsors, investors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
  • Medicinechest Ltd may disclose depersonalised aggregated data to third parties in the event that we sell or buy any business or assets.
  • Medicinechest Ltd may disclose your personal data if all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
  • Under certain circumstances we may occasionally be required by law, court order or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request. Examples of the type of situation where this would occur would be:
    • the administration of justice
    • where we have to defend ourselves legally
    • complying with the mandatory requirements of a government department collecting information
    • to protect or defend the rights or property of Medicinechest Ltd or users of our services.

Privacy Policy For All Pharmacy Customers

Plough Green Pharmacy Ltd is committed to protecting your privacy and maintaining the security of any personal information we receive from you. We adhere strictly to the requirements of the UK data protection act. The purpose of this statement is to explain to you what personal information we collect and how is may be used. When you place an order, we need to know your invoice and delivery information as this allows us to process and fulfil your order. You have the option to withhold any personal information that is not required as part of the order process. We use your personal information to despatch good and send emails related to the progress of your order. Occasional newsletter emails will only be sent to subscribers, newsletter subscriptions can be cancelled at any time using the cancel link in the email or via "Your Account". We use strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection act. We do not collect sensitive information about you except when you specifically provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into "Your Account".

We do not sell, rent or otherwise share your personal information with any third party for commercial reasons, beyond the essential requirement for credit / debit card validation with Protx during purchase via credit card. In order to process credit/debit card transactions, the bank or card processing agency may need to pass your your personal details for authorisation outside the European Economic Area (EEA). Your information will not be transferred outside the EEA for any other reason. Cookies. Our website makes use of a "Session Cookie". This allows the site to track your order during the purchase process. This cookie is destroyed when you a) close your browser or b) log out of your account. Credit Card Security: All credit card transactions are processed by Protx™, who use bank approved software and the highest level of encryption to ensure that your credit card details are kept secure at all times. All data we exchange with Protx's systems is encrypted using 256-bit encryption. We neither receive, nor store, your credit card or CVV number.

If you have any questions about our privacy policy, please contact us We are required under the Medicines Act to ask certain questions before we can supply a Pharmacy Only Medication. The information we gather in the form of a Pharmacy Medicine Questionnaire is collected and stored using high-grade encryption. We use 256-bit SSL encryption to ensure that all information remains encrypted between your browser and our server. Secondly, the information we receive is encrypted, using 128 bit AES encryption, using a key unique to our site, before being stored in our database. This key is further encrypted. In the unlikely event of a server compromise, it is not practicable for this data to be decrypted. The data we collect is used solely to fulfill the legal requirements of the aforementioned act. We do not sell, share or otherwise disclose this information to any third party for commercial or other purposes. UK registered Pharmacies and Pharmacists operate under strict legal and ethical code regarding patient data and confidentiality and we are registered with the Data Protection Registrar.